Proudly serving the Northern Black Hills 

How long will it take my carpets to dry after cleaning?
Usually your carpets will be dry to the touch in about 4 to 6 hours, but we recommend leaving the blocks and tabs under the furniture for 24 hours in case there is any lingering moisture at the base of the carpet.

Why do spots sometimes return several days after having my carpet cleaned?
The phenomenon that causes spots to reappear is called wicking. This happens when a spill has made its way to the backing or the padding of the carpet. As the carpet dries the substance will follow the fibers back up to their tips. This can be removed by a very light low moisture spot cleaning with a damp cloth. Then place a dry white towel over the spot. Then place something heavy like a book on top
of the spot. As the spot dries again any remaining residue will be absorbed into the towel. We do however use as little moisture as possible to get the carpets cleaned and we never get the padding wet unless we are doing a padding flush to remove pet urine.

I have dark lines around the edges of my carpet where the carpet meets the wall. What is this?
This is called filtration soil. It is caused by air seeping in between the floor and the wall. The carpet acts as a filter and catches the dirt and dust in the air. In some cases it can be removed or lightened so it is not as noticeable. To help prevent this condition from becoming permanent, be sure to vacuum the edges of your carpet with a crevice attachment on your vacuum cleaner.

Does having carpet protector applied after cleaning really help my carpets stay clean?
Absolutely. When carpet is manufactured the mills do an excellent job of applying protector to the carpet. It does eventually wear off, especially in high traffic areas. Having the protector reapplied after cleaning keeps dirt and soil from attaching to the fibers so that it can be vacuumed easily and it also helps prevent spills from becoming permanent. We prefer to use a product made by Dupont called
Bridgepoint Maxim which has acid dye resistors in it. This protects the carpet fibers from the inside out instead of just coating the outside of the fiber.

How often should I have my carpets cleaned?
It really varies depending on how many people you have living in the house as well as pets. The carpet mills recommend having the carpets professionally steam cleaned at least every 12-18 months. Most mills require going no more than 2 years to keep the warranty valid.

The tag on my furniture says "dry clean only." Does this mean it cant be steam cleaned?
The informational tags on furniture are there to keep homeowners from attempting aggressive cleaning themselves. Most furniture can be steam cleaned, but it is best done by highly trained professionals. There are things that must be taken into consideration such as the PH of the cleaning agent. Dyes in some fabrics must be tested for stability. Many cotton fabrics should be cleaned using a dry foam
method to prevent shrinkage.

Why should I have my carpets cleaned?
There are many reasons to have your carpet and upholstery cleaned:
Health- Carpeting and fabrics not cleaned and properly maintained have the     potential to cause a variety of health problems inside the home or work place.
Life of your carpet- can be greatly extended by simple routine professional cleaning.
Appearance- maintain the original look and luster of your carpet with regularly scheduled

Are the products you use safe?
Yes, we use the #1 line of cleaning products in the world. This allows us to guarantee the highest quality job available at any price! Our products are: nontoxic, safe for pets & children, biodegradable, and phosphate free.

Will your services help my allergies?
Yes, having your carpet and furniture cleaned removes pollutants and makes for a more friendly breathing environment.

Will you remove all my stains?
Let me start by defining the difference between a spot and a stain: a spot- is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods. (The foreign material is on or around the carpet fiber) A stain- is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The foreign material has penetrated 'soaked into' fiber and has changed or damaged the fiber itself) Some stains may be very difficult or impossible to remove.

Does cleaning your carpet make it wear out faster?
No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.

Does your process restore the original feel of my carpet?
Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.

My carpet is really old, should I replace it?
With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference.

Which provides better indoor air quality: hardwood, or carpet?
Carpet actually acts like a 'filter' trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.
 

New Life Carpet and Furniture Cleaning
Nobody Out Cleans Us!!
1-877-251-3132
1-605-717-3022
Spearfish, SD 57783
www.nobodyoutcleansus.com

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